Delivery & costs
  • How will my order be shipped?

    Your Profuomo order will be delivered to your home by PostNL or DHL, or (if you have chosen this option during check-out) at a pick-up point of one of these delivery services. As soon as your package leaves our warehouse, you will receive an email with a Track & Trace code that allows you to track the status of the shipment.

    If you are not present at the first moment that the package is offered, the delivery service will visit again the next day. If you are not present at that time, the package will be delivered to a pick-up point in your area, so that you can pick it up yourself at a different time. This can be done up to 2 weeks after delivery, after this the package will be returned to us.

    Is there anything unclear about your Profuomo order? Let our customer service know through the contact form

  • Do I have to pay any shipping costs?

    View the table below for our shipping costs and the free shipping threshold per country. 

  • What is the shipping time of my order?

    Due to Ascension day, orders which are placed on Wednesday the 12th of May after 5 pm, will be processed and shipped on Friday the 14th of May again.

    If you live within the Benelux, orders placed on Monday to Friday before 5 pm will be sent the same day. Orders that are placed on Friday after 5 pm and orders placed during the weekend will be sent on Monday. For orders outside the Benelux, a delivery time of 1 to 4 working days applies. View the table below for our delivery times per country.

  • From which delivery methods can I choose?

    Based on the shipping country, you can have your order delivered to a specified address, or at a pick-up point of your choice. This can be selected during step 2 of the checkout.

  • Can I have my order delivered to a different address?

    Yes, that's possible. In this case, choose the option 'different delivery address' during the ordering process. If you would like the package to be delivered to your work or to a company, please indicate this when filling out the address details. Make sure your own name is clearly stated as well.

 

Shipping costs and delivery time

Please note: our partner DHL has informed us that there are currently phishing messages circulating, asking you to transfer a small amount of money. This is a false message and we will never ask you to transfer money in order to deliver your package. If you have any doubts or further questions please do not hesitate to reach out to our customer care.

Profuomo strives to deliver orders as fast as possible. Delivery times and costs are different per country. Please see below for more information. Profuomo supplies exclusively to the shipping

  • Western-Europe

    Ship-to countryTransit timeShipping costs
    NLNext day delivery for orders placed on business days before 5 pmFree shipping on orders over £85
    Shipping costs £4
    PostNL pickup point £4
    BE1-2 business daysFree shipping on orders over £85
    Shipping costs £4
    LU1-2 business daysFree shipping on orders over £85
    Shipping costs £4
    UK1-2 business daysFree shipping on orders over £85
    Shipping costs £8
    IE2-3 business daysFree shipping on orders over £85
    Shipping costs £9

  • Northern-Europe

    Ship-to countryTransit timeShipping costs
    DK2 business days

    Free shipping on orders over £85
    Shipping costs £9

    SE2-4 business days

    Free shipping on orders over £85
    Shipping costs £9

    FI3-4 business daysFree shipping on orders over £215
    Shipping costs £12
    IS2-3 business daysFree shipping on orders over £215
    Shipping costs £17

  • Middle-Europe

    Ship-to countryTransit timeShipping costs
    DE1-3 business days

    Free shipping on orders over £85
    Shipping costs £4,50

    AT2 business days

    Free shipping on orders over  £85
    Shipping costs £9

    PL2 business daysFree shipping on orders over £85
    Shipping costs £7
    CH2-3 business daysFree shipping on orders over £215
    Shipping costs £12
    EE4 business daysFree shipping on orders over £214
    Shipping costs £17
    HU2-3 business daysFree shipping on orders over £214
    Shipping costs £17
    LV4 business daysFree shipping on orders over £214
    Shipping costs £17
    LT3-4 business daysFree shipping on orders over £214
    Shipping costs £17
    SK2-3 business daysFree shipping on orders over £214
    Shipping costs £17-
    CZ2 business daysFree shipping on orders over £85
    Shipping costs £9
    SI2-3 business daysFree shipping on orders ove £214
    Shipping costs £17

  • Southern-Europe

    Ship-to countryTransit timeShipping costs
    IT2-4 business daysFree shipping on orders over £85
    Shipping costs £9
    PT3-4 business days

    Free shipping on orders over £85
    Shipping costs £12

    ES2-3 business daysFree shipping on orders over £85
    Shipping costs £12
    CY2-3 business daysFree shipping on orders over £215
    Shipping costs £17
    GR4-5 business daysFree shipping on orders over £215
    Shipping costs £17
    MT2-3 business daysFree shipping on orders over £215
    Shipping costs £17

  • Southeast-Europe

    Ship-to countryTransit timeShipping costst
    RO3-4 business daysFree shipping on orders over £215
    Shipping costs £17
    BG4 business days

    Free shipping on orders over £215
    Shipping costs £17

    HR2-3 business daysFree shipping on orders over £215
    Shipping costs £17

  • North-America

    Ship-to countryTransit timeShipping costs
    VS2 business daysFree shipping on orders over £215
    Shipping costs £22

  • Oceania

    Ship-to countryTransit timesShipping costs
    AU2-3 business daysFree shipping on orders over £425
    Shipping costs £21
    NZ2-3 business daysFree shipping on orders over £425
    Shipping costs £22

  • Asia

    Ship-to countryTransit timeShipping costs
    MY2-3 business daysFree shipping on orders over £425
    Shipping costs £22
    SG2-3 business daysFree shipping on orders over £425
    Shipping costs £22

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